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Your Rights and Our Responsibilities Under These Terms

When you open an account with us, you're entering an agreement that protects both you and kapakhoki.

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kapakhoki Your Rights and Our Responsibilities Under These Terms
REACH US DIRECTLY

How to Contact kapakhoki About These Terms

We staff our support team during your playing hours so you can get answers to questions about these terms whenever they arise.

Live Chat Support Open the chat icon in your account lobby. Available seven days a week, 08:00 to 23:00 WIB. Our team answers term-related questions, account holds, and verification issues in real time.
Email Inquiry Send detailed questions to [email protected]. We respond within 24 hours. Use email for formal requests such as term clarification, data access, or account status disputes.
Account Settings Panel Navigate to Settings > Account & Compliance on desktop or the gear icon on mobile. View your agreed terms, access history, and request edits to your profile or contact preferences directly.
YOUR DATA AND SECURITY

How We Protect Your Information and Account

kapakhoki keeps your personal data, payment details, and account history secure using encryption and access controls. We do not sell your information to third parties.

Encryption and Access

Your login credentials, deposit and withdrawal data, and game activity are encrypted end-to-end. Only authorised kapakhoki staff with a specific need can view your details, and all access is logged.

Data Retention

We keep account records active for the duration of your membership. Closed or dormant accounts are archived for 36 months for dispute and compliance purposes, then deleted unless legal obligation applies.

Payment Security

DANA, OVO, GoPay and QRIS transactions go through verified gateways. We store only token references to your payment method, never full card or account numbers, on our servers.

Your Data Rights

Contact [email protected] to request a copy of your personal file, correct inaccurate information, or ask for deletion where no legal hold applies. Requests are processed within 14 calendar days.

Cookie and Tracking

We use cookies to keep you logged in, remember your settings, and measure site performance. You can disable non-essential cookies in your browser; essential ones are needed for account security.

Third-Party Links

Our terms do not cover external websites or apps linked from the lobby. Review the privacy and terms of any third party before sharing data with them. kapakhoki is not liable for third-party policies.

Frequently Asked About kapakhoki Terms

Real players in Semarang, Makassar and across Indonesia ask these questions most often. We've answered them clearly so you can understand the rules that apply to your account before and after you join.

If we detect a violation — such as using multiple accounts, fraud, or breach of game rules — we may restrict your account access, pause withdrawals, or close your account. We'll notify you of the issue and give you a chance to explain before taking action. Serious breaches may result in funds being held pending investigation.

kapakhoki may update these terms from time to time. We'll notify you of major changes via email and in your account dashboard before they take effect. Your continued account use means you accept the new terms. You can request a copy of the old terms and a grace period to close your account if you disagree.

Contact our support team immediately with details. We investigate complaints within five business days and respond with our findings. If you remain unsatisfied, you can escalate to our compliance officer at [email protected] for independent review and dispute resolution.

Yes. Whether you play on a web browser or our mobile app, the same terms govern your account, withdrawals, and data handling. Game availability and payment methods may vary slightly by device, but your account rights and obligations remain identical across all platforms.

We delete personal data associated with a closed account within 30 days of your request, except where law requires us to retain records for tax or anti-fraud purposes. Transaction and game history may be kept for 36 months for dispute resolution, then securely destroyed unless a legal hold is active.

Yes. Send a data access request to [email protected] or use the Account & Compliance panel on desktop. We'll provide a copy of all personal data we hold — your profile, contact details, payment method tokens, transaction history, and game activity — within 14 days at no cost.

Your account will flag for verification before your first withdrawal. We'll ask you to provide a copy of your ID and proof of address. Once verified, your withdrawal request processes normally via DANA, OVO, GoPay or QRIS. Verification typically takes one business day. You can still play while verification is pending, but withdrawals will be on hold.

Related Pages

kapakhoki Indonesia About Us kapakhoki Login Register FAQ